Report a Concern

Report a product, seller, or order problem

If a listing looks misleading, someone asks you to pay outside Luma Market, or an order has not arrived as expected, contact us at sharafattasmim67@gmail.com.

What to include

• The product URL and seller/shop name, if shown.
• Your order number and checkout email for an order-related issue.
• A short explanation and relevant screenshots or photos.

Do not send passwords, verification codes, full card numbers, bank details, or identity documents. Remove unrelated personal information from screenshots.

Shop safely

Complete purchases through Luma Market checkout. Do not send separate payments to someone claiming to represent a seller or Luma Market. If a request seems suspicious, stop and contact us using the address above.

Missing, damaged, or incorrect items

Contact us with the order details and relevant evidence. Keep the item and packaging when available, and contact us before sending a return. Applicable return terms are described in our Shipping & Returns information and store refund policy. Submitting a report does not automatically approve a refund.